RETURNS POLICY (Food Service Direct “FSD”)

Returns Due to Damages in Transit

  • If the reason for a return is that the product or packaging is damaged, customers are required to provide proof of damage (picture or any other acceptable proof) to the Customer Service Department, and FSD will give store credits in the qualified cases.

We are currently unable to accept returns on any product

  • Due to exceptional circumstances as a result of the COVID-19 Epidemic, we are unable to accept returns or cancellations on any items. We apologize for any inconvenience this may cause

Title Transfer on Returns

FSD does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a store credit may be issued without requiring a return. In this situation, FSD does not take title to the item.