About Us

 

Address:

Foodservicedirect Inc.
905 G Street
Hampton, VA 23661
 
Hours:
8am - 5pm m-f est
 
Telephone:
Local: 757-245-7675
Facsimile: 757-244-4819
 
Email:
[email protected]
 
Paper House Inc.

ABOUT US

 

Founded in 1992, Foodservicedirect became an affiliate company of Paper House Inc. Since then, Foodservicedirect flourished to become one of the most customer-oriented companies in the business. Our customer service staff always goes to extraordinary lengths to develop a good rapport with our customers and satisfy their needs. Every customer's inquiry is met with great enthusiasm and we make sure that every encounter is a pleasant experience. We take every customer concern seriously and dedicate our staff in ensuring that we offer 100 percent of our effort in resolving every inquiry. If you are not satisfied with your purchase, we offer refund's according to our Terms and Conditions promptly. The goal is to make our customers come back to us and become our business advocates, selling Foodservicedirect to everyone that they come in contact with.

   Our mission remains the same, high standards and the highest quality products we can possibly offer. We are cautiously selective about what we sell and are dedicated to the needs of our unique customer-base.  Our number one goal is to provide complete customer satisfaction with the highest quality service. We recognize that our customers are the lifeblood of our continued growth in the business. We want to meet or exceed their expectations on every shopping trip. To date we offer our customers more than 80,000 products from national brand name manufacturers of foodservice equipment and supplies. These products are available here at www.foodservicedirect.com.

The future growth of Foodservicedirect is very promising with more additional product lines in the pipeline. Foodservicedirect will continue in its search for new innovative ways of providing the highest quality service and products to our current customers and new customers.

Terms and Conditions

Sales to Non-Comercial Customers

Although Foodservicedirect.com is a commercial restaurant supply house, we welcome sales to individual consumers.


We ask you to be aware that while restaurant grade products are tough and durable, they sometimes lack the level of aesthetic finish customary in products developed for consumers. Also, as a commercial retailer, we are not able to offer as generous a return policy as more consumer-oriented suppliers. Please see Order Cancellation and Returns below.


Shipping

Please note that time of delivery is estimated in addition to the listed shipping times.


At this time, we only ship the contiguous 48 states. We are unable to service international addresses of any kind including, APO/FPO and addresses serviced by the US State Department.


All orders must be shipped to a physical address. No P.O. Boxes.


Order Cancellation

Orders can be cancelled at no charge until 9 a.m. EST of the business day after which they were placed. (Weekend orders can be canceled by 9 a.m. EST, Monday.) If an order needs to be received by a certain date we ask that you please contact us prior to placing your order we will not be able to cancel an order 24 hours after an order has been processed.


If your order has been processed:

  • Non-food items may be cancelled subject to a 25% restocking fee.
  • Food items cannot be cancelled or refunded.
  • Special-order items cannot be cancelled, refunded, or returned.


Returns

Food items and special order items may not be returned or refunded for any reason.


Non-food items may be returned to within 30 days of the ship date. A 25% restocking fee will be charged. Products must be in unused, saleable condition. If product boxes or packaging are damaged during return shipping, you may be assessed a re-boxing fee.


A Return Merchandise Authorization (RMA) number must accompany all returned items. The number should be written on the shipping label of each package. (Products returned without an RMA# will be assessed a $20 fee.)


Products must be shipped to: FoodserviceDirect, 905 G Street, Hampton, VA 23661.


Product Descriptions & Images

Product descriptions and images are provided by the manufacturers of each product. FoodserviceDirect has access to these descriptions but no information in addition to what is provided on our site. In the event that you believe information displayed on our site is in error, please contact our team at [email protected]


Warranty

FoodserviceDirect sells branded products from leading food and supply manufacturers. We and our suppliers are totally committed to customer satisfaction. We stand by the quality of our merchandise. Products found to be defective will be replaced promptly.


Items are guaranteed to be delivered no less than 2 weeks before the manufacturer's “Use by” or “Best by” date.


Security

FoodserviceDirect is dedicated to providing a secure and safe experience for our customers. Our site is an SSL secure site which is maintained by Comodo and verified for PCI compliance regularly by Trustwave. In spite of our strong site architecture, FoodserviceDirect has decided not to store or even process any credit card numbers. We have chosen Authorize.net, a wholly owned subsidiary of Visa, to process all of our credit card transactions. More merchants trust Authorize.Net than any other payment gateway to manage their payment transactions securely and reliably. Finally, FoodserviceDirect has earned an A+ rating from the Better business Bureau.


Privacy Policy Statement



This is the web site of Foodservicedirect.

Our postal address is
905 G St
Hampton, VA 23661
USA

We can be reached via e-mail at [email protected]

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit.

The information we collect is used to improve the content of our Web page, not shared with other organizations for commercial purposes.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses.

Upon request we will provide site visitors with access to information that we have collected and that we maintain about them. Consumers can have this request this information and have it corrected by sending us e-mail at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.

Testimonials