Terms and Conditions

Sales to Consumers


Although Foodservicedirect.com is a commercial restaurant supply house, we welcome sales to consumers. Please be aware, though, that there are some important differences in our products, and in the way that we sell them, from your typical kitchenware retailer. Generally, restaurant grade products are tough and durable, but they sometimes lack the level of aesthetic finish that we are accustomed to in products developed for consumers. Also, because we operate on lower profit margins, and because we are set up to serve restaurant owners who generally know exactly what they want, we do not offer as generous a returns policy as more consumer oriented suppliers - see Order Cancellation and Returns below.

Order Cancellation


It is extremely difficult for us to cancel an order once it has been placed on our website. This is because we have an automated order processing system and a network of multiple warehouses. If you would like to cancel an order that you have placed, please notify us by email or by phone before 10 a.m. the following business day. If we have not yet processed your order, we will try to cancel it for you at no charge to you - however, once your non-food order has entered our automated processing system, it may be cancelled but it will be subject to our 25% restocking fee. If you have ordered food, and it has entered into our processing phase, it cannot be cancelled and no refund can be given for any reason.

Items that must be Special Ordered are noted on the products page and throughout the shopping cart process. Please note that once you order these items, they CANNOT be cancelled, returned or refunded. Please make special note of the estimated delivery dates before you place an order. Unfortunately we do not ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO, FBO or International addresses at this time.

Returns


Food Items can never be returned for any reason, so please be sure to read the Product Details to verify the item you are ordering. Non-food merchandise may be returned to foodservicedirect.com freight prepaid. We cannot accept returns after 30 days from the ship date. A 25% restocking charge will be assessed on all returned items. Products must be in saleable condition and not used. If the boxes have become torn or damaged during the shipping process (but the product is in good condition), you may be charged a reasonable re-boxing fee.

A Returned Merchandise Authorization (RMA) must accompany all items sent to foodservicedirect.com, regardless of the reason for the return. Please email us for return authorization. Please be sure to note the RMA # on this shipping label of the package so that we can give you proper credit. Any products which are returned to us without an RMA will be assessed a non-RMA fee of $20. All products to be returned must be shipped to: Foodservicedirect 905 G Street Hampton, VA 23661

Warranty


Foodservicedirect.com sells branded products from the leading food and supply manufacturers. We and our suppliers are totally committed to our customer's satisfaction. We stand by the quality of all of our merchandise. Products found to be defective will be replaced, and shipping costs will be reimbursed promptly.

General


Although we do our best to represent our product descriptions, images, inventory levels and prices fairly, we do make mistakes. In these cases, we reserve to right cancel any order and refund the customer's money as a full remedy.