Terms and Conditions

Sales to Non-Comercial Customers

Although Foodservicedirect.com is a commercial restaurant supply house, we welcome sales to individual consumers.


We ask you to be aware that while restaurant grade products are tough and durable, they sometimes lack the level of aesthetic finish customary in products developed for consumers. Also, as a commercial retailer, we are not able to offer as generous a return policy as more consumer-oriented suppliers. Please see Order Cancellation and Returns below.


Shipping

Please note that time of delivery is estimated in addition to the listed shipping times.


At this time, we only ship the contiguous 48 states. We are unable to service international addresses of any kind including, APO/FPO and addresses serviced by the US State Department.


All orders must be shipped to a physical address. No P.O. Boxes.


Order Cancellation

Orders can be cancelled at no charge until 10 a.m. of the business day after which they were placed. (Weekend orders can be canceled by 10 a.m., Monday.)


If your order has been processed:

  • Non-food items may be cancelled subject to a 25% restocking fee.
  • Food items cannot be cancelled or refunded.
  • Special-order items cannot be cancelled, refunded, or returned.


Returns

Food items and special order items may not be returned or refunded for any reason.


Non-food items may be returned to within 30 days of the ship date. A 25% restocking fee will be charged. Products must be in unused, saleable condition. If product boxes or packaging are damaged during return shipping, you may be assessed a re-boxing fee.


A Return Merchandise Authorization (RMA) number must accompany all returned items. The number should be written on the shipping label of each package. (Products returned without an RMA# will be assessed a $20 fee.)


Products must be shipped to: FoodserviceDirect, 905 G Street, Hampton, VA 23661.


Product Descriptions & Images

Product descriptions and images are provided by the manufacturers of each product. FoodserviceDirect has access to these descriptions but no information in addition to what is provided on our site. In the event that you believe information displayed on our site is in error, please contact our team at [email protected]


Warranty

FoodserviceDirect sells branded products from leading food and supply manufacturers. We and our suppliers are totally committed to customer satisfaction. We stand by the quality of our merchandise. Products found to be defective will be replaced promptly.


Items are guaranteed to be delivered no less than 2 weeks before the manufacturer's “Use by” or “Best by” date.