Terms and Conditions

Sales to Consumers

Although Foodservicedirect.com is a commercial restaurant supply house, we welcome sales to consumers.  Please be aware, though, that there are some important differences in our products, and in the way that we sell them, from your typical kitchenware retailer.  Generally, restaurant grade products are tough and durable, but they sometimes lack the level of aesthetic finish that we are accustomed to in products developed for consumers.  Also, because we operate on lower profit margins, and because we are set up to serve restaurant owners who generally know exactly what they want, we do not offer as generous a returns policy as more consumer oriented suppliers - see Returns below.

Warranty

Foodservicedirect.com sells branded products from the leading food and supply manufacturers.  We and our suppliers are totally committed to our customer's satisfaction.  We stand by the quality of all of our merchandise. Products found to be defective will be replaced, and shipping costs will be reimbursed promptly.

Items that must be special ordered are marked so on the products page + the shopping cart by the following icon: . Please note that once you order these items, they CANNOT be cancelled, returned or refunded. Please make special note of the estimated delivery dates before you place an order.

Order Cancellation

It is extremely difficult for us to cancel an order once it has been placed on our website.  This is because we have an automated order processing system and a network of multiple warehouses.  If you would like to cancel an order that you have placed, please notify us as soon as possible by email.  If we have not yet processed your order, we will try to cancel it for you at no charge to you - however, once your non-food order has entered our automated processing system, it may be cancelled but it will be subject to our 25% restocking fee. If you have ordered food, and it has entered into our processing phase, it can not be cancelled and no refund can be given for any reason.

Returns

Non-food merchandise may be returned to foodservicedirect.com freight prepaid. Food Items can never be returned for any reason.  We cannot accept returns after 30 days from the ship date.  A 25% restocking charge will be assessed on all returned items. Products must be in saleable condition and not used.  If the boxes have become torn or damaged during the shipping process (but the product is in good condition),  you may be charged a reasonable re-boxing fee.

A Returned Merchandise Authorization (RMA) must accompany all items sent to foodservicedirect.com, regardless of the reason for the return.  Please email us for return authorization.  Please mark the outside of the package with the RMA number so that we can give you proper credit.  Any products which are returned to us without an RMA will be assessed a non-RMA fee of $20. All products to be returned must be shipped to:

• 905 G Street
• Hampton, VA 23661

General

Although we do our best to represent our product descriptions, inventory levels and prices fairly, we do make mistakes. In these cases, we reserve to right cancel any order and refund the customer's money as a full remedy.